Support

Thanks for contacting us to help with your support needs

Before submitting a support ticket, here are some common solutions you can try to see if it fixes your issue. If you just had recent changes made to your website and you do not see those changes even after refreshing, your device may be caching an old version of the page, so please try the following:

Chrome, Firefox, Internet Explorer or Edge on a PC or MAC (Hold down the shift key while clicking the refresh button).
Safari (Please press Command + Option + E all simultaneously, this will clear the cache, then press and hold the shift key while clicking refresh).
On a mobile device, navigate to the “settings” on your device to clear your browser cache and then try again.

If these steps do not resolve your issue and you wish to submit a request for professional technical support/assistance, fill out the form below. Please be complete and detailed; incomplete or missing information may delay our diagnosis and solution processes.

Name*
First Last
Email*
Phone*
Your Company/Organization Name*
Priority Level*
Category*
What issue are you having?*
Please upload a screenshot/s of your issue.
Drop files here or

Max. file size: 512 MB.
What is/are the PDX Experience(s), URL(s), AND Pages, where the problem is occurring?
Are you receiving an error message or code?
(Ex. 404, 404 Not Found, 404 Error, Page Not Found, File Not Found) Please provide that information if so.
What is your browser type & version?
What browser is being used (Safari, Chrome, Firefox, etc.) and the browser version. Keeping your browser up to date is key to making sure things are working in tip-top condition.
Tell us everything you did up to seeing a problem or question.
The first thing our team will do is attempt to re-create the issue by doing what we think you are, starting from logging in. List everything you did to get to the screen where you have a question or see a problem.
Help us understand what you expect to see.
If you are reporting that something isn't working, make sure to tell us what you believe should happen. Describing what you were expecting to happen will inform us whether this is an issue or merely expected behavior.
What type of device and operating system (OS) is the issue occurring on?
Desktop/Laptop, Tablet, Mobile Device? Windows 10, MacOS Sierra 10.12.6, etc.. operating system? Is it happenong on one, some, all of your devices? Give us as much info as you can about the type of device(s).
Let us know if the problem is widespread.
Are you the only one experiencing an issue, or are other colleagues/customers experiencing the issue?
- Just me
- Others are as well
Did you or another agent/representative attempt to fix the issue?
If you have, please list ALL ACTIONS you have taken to attempt to solve the problem.
Additional information you think may help our support team.
Do you have an active support plan with us?*
No worries, we've got you! Just be advised that you'll be billed without an active support plan based on the scope, complexity, and priority level of your technical/support needs. Our agent will estimate these costs for you once your ticket is submitted and reviewed.*
No worries, we've got you! Just be advised that you'll be billed without an active support plan based on the scope, complexity, and priority level of your technical/support needs. Our agent will estimate these costs for you once your ticket is submitted and reviewed.
- I agree and understand. Please help me out!
- Please contact me about upgrading to an active Support Plan.
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